“Gentle Reminder” is the trading name of Otribed LLP which is a limited liability partnership registered in Pune, Maharashtra, India with identification Number (LLPIN)ABA-5522 and whose registered address is R 11, T053, AMANORA PARK TOWN, SADESATRA NALI HADAPSAR NA PUNE Pune Maharashtra 411028. Except as otherwise stated, Gentle Reminder is the controller and responsible for your personal data (collectively referred to as Gentle Reminder, “we”, “us” or “our” in this privacy policy).

This privacy policy explains how we will use any personal information which we collect about you when you use this website, our Gentle Reminder App or interact with us.

We process your personal data in accordance with applicable laws. This page is intended to keep you informed about what we do with the personal data we process. ‘Personal data’, means any information from which you can be identified; it includes things like your name, date of birth, email address, delivery address, billing address, telephone number and IP address.

First of all, we’d like to assure you that we are committed to protecting the privacy of all our users. We will endeavour to ensure that the information you provide us with is kept secure and managed within the requirements of applicable laws.

If you are not happy with any aspect of how we collect and use your data, please let us know by emailing us at notification@gentlereminder.app so we can try and resolve it for you.

It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at notification@gentlereminder.app or by editing your information in the ‘my account’ section of our website.

We collect information about you when you register with us, download our app, or place an order for events, products  or services. We also collect information when you complete surveys, provide feedback or supply us with information during the course of our relationship. App and website usage information is collected using cookies.

We may process certain types of personal data about you as follows:

Identity Data may include your first name, last name, username, title, date of birth and gender.

Contact Data may include your billing address, delivery address, email address and telephone numbers.

Financial Data may include your bank account and payment card details.

Transaction Data may include details about payments between us and other details of purchases made by you.

Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

Usage Data may include information about how you use our website, app and services.

Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Where we are required to collect personal data by law, or under the terms of the contract between us and you, if you do not provide us with that data when requested, we may not be able to perform the contract (for example, to provide services to you). If you don’t provide us with the requested data, we may have to cancel a service you have requested but if we do, we will notify you at the time.

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

download our App;

order our products or services;

create an account on our site;

subscribe to our service or publications;

request resources or marketing be sent to you;

enter a competition, prize draw, promotion or survey; or

give us feedback.

Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy below for further details.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at notification@gentlereminder.app at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at notification@gentlereminder.app.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

This website uses cookies. Cookies are text files which are placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to complete statistical reports on website activity. See our Cookie Declaration here, which explains the function of each of the cookies used on our website.

We also use pixels or web beacons in the direct marketing emails that we send to you. These pixels track whether our email was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics. Our email service is provided by dotdigital. To learn more about dotdigital and its information collection, handling and retention practices, review dotdigital’s Privacy Policy.

Consent to use cookies:

We will ask for your permission (consent) to place cookies and similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your basket and use our check-out process).

There is a notice when you first land on one of our website pages which describes how we use cookies and requests your consent to place cookies on your device.

How to turn off cookies:

If you do not want to accept cookies, you can do so here. If you do this, please be aware that you may lose some of the functionality of this website.

To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, you can visit the third party website: www.allaboutcookies.org

We do not knowingly solicit data from or market to children under 16 years of age.  By using our services, you represent that you are at least 16 years of age.  If we learn that Personal Data from users less than 16 years of age has been collected, we will deactivate the relevant account and take reasonable measures to promptly delete such data from our records.  If you become aware of any data we have collected from children under 16 years of age, please contact us immediately.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We reserve the right to change this policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.